Terms & Conditions

This website is operated by PR Electric Direct. Throughout the site, the terms "we," "us," and "our" refer to PR Electric Direct. PR Electric Direct offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to exchange only according to our Return & Exchange Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your device's display of any color will be accurate.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address and payment information, so that we can complete your transactions and contact you as needed.

We may provide you with access to third-party tools over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those websites and we do not warrant or take any liability for any third-party materials or websites.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies before you engage in any transaction.

If, at our request, you send certain specific submissions or, without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your comments will not contain unlawful, abusive, or obscene material.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose
• To solicit others to perform or participate in any unlawful acts
• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• To infringe upon or violate our intellectual property rights or the intellectual property rights of others
• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or any other type of malicious code
• To collect or track the personal information of others
• To spam, phish, pharm, pretext, spider, crawl, or scrape
• For any obscene or immoral purpose

We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall PR Electric Direct, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service.

You agree to indemnify, defend, and hold harmless PR Electric Direct and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which PR Electric Direct operates. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the applicable courts.

The following Return & Exchange Policy is incorporated in full into these Terms & Conditions. By agreeing to these Terms at checkout, you acknowledge that you have read and agreed to all provisions set forth in Sections 18.1 through 18.9 below. This policy is also published as a standalone document at prelectricdirect.com/refund_returns for reference.

All purchases made through prelectricdirect.com are final and non-refundable. PR Electric Direct does not accept returns, issue refunds, or process cancellations after an order has been confirmed and transmitted for fulfillment.

The following circumstances do not constitute grounds for a return, refund, or exchange under any condition:

• Change of mind or no longer wanting the item
• Ordering the incorrect product
• Finding a lower price through another vendor
• Dissatisfaction with product performance within manufacturer specifications
• Delays in shipping or delivery outside of our control
• Cosmetic variations that do not affect unit functionality

Customers are strongly encouraged to review all product specifications, dimensions, fuel requirements, and intended use cases prior to placing an order. Our team is available via contact form or by phone at (248) 289-3149 to answer pre-purchase questions.

A defective unit claim may be initiated exclusively in the event of a verified manufacturing defect — defined as a fault in materials or workmanship that renders the unit unable to perform its primary function under normal operating conditions as described in the product listing.

All defective unit claims must be submitted within 7 calendar days of the confirmed delivery date as recorded by the carrier's tracking system. The delivery date is determined solely by the carrier's final delivery scan. Claims submitted after this 7-day window will not be accepted or reviewed under any circumstances, regardless of when the defect was discovered.

To initiate a claim, the customer must contact PR Electric Direct via our contact form or by phone at (248) 289-3149, providing the order number and a description of the defect at the time of first contact.

All defective unit claims must be accompanied by clear photo or video documentation of the alleged defect submitted at the time of the initial claim. Documentation must be sufficient to allow our team to identify the nature and location of the defect without physical inspection of the unit.

Acceptable documentation includes:

• Video demonstrating the defect under normal operating conditions
• Clear photographs of the affected component or area
• Photographs of any visible damage to the unit that appeared upon delivery

Claims submitted without supporting documentation will not be reviewed until adequate evidence is provided. The 7-day claim window is not extended to accommodate the gathering of documentation after initial contact.

Upon review and verification of a valid defective unit claim, PR Electric Direct will determine the appropriate resolution at our sole and exclusive discretion. Available resolutions include, but are not limited to:

• Partial credit or discount applied toward a future purchase or against the original order balance
• Covered repair whereby PR Electric Direct bears the cost of repair through an authorized service facility
• Exchange for the same model or, at the customer's request, a different model with any applicable price difference charged or credited accordingly

The customer does not have the right to select or demand a specific form of resolution. PR Electric Direct will communicate the approved resolution in writing via email or phone following completion of the claim review. All resolutions are final and not subject to further negotiation.

All defective unit claims are reviewed within 2 business days of receipt of complete documentation.

Where an exchange has been approved and authorized by PR Electric Direct, the following process shall govern the return and replacement of the unit:

1. The customer will receive written confirmation of the approved exchange via email or phone prior to shipping any item.
2. PR Electric Direct will issue a prepaid return shipping label at no cost to the customer.
3. The customer must tender the packaged unit to the designated carrier within 5 business days of receiving the prepaid label. Failure to do so will result in cancellation of the approved exchange.
4. Upon receipt of the returned unit at our facility, our technicians will conduct a full inspection as described in Section 18.7.
5. Upon confirmation of the verified defect, the replacement unit or approved resolution will be processed and dispatched within 3 to 5 business days.

No replacement unit will be shipped, and no alternative resolution will be fulfilled, prior to the receipt and inspection of the returned unit.

The customer bears sole responsibility for the safe and secure packaging of any unit being returned to PR Electric Direct. The unit must be packaged in a manner sufficient to prevent damage during transit, including but not limited to the use of appropriate cushioning materials, a structurally sound outer box, and secure sealing.

PR Electric Direct is not responsible for any damage sustained by the unit during return transit that is attributable to inadequate packaging by the customer. Units received in a damaged condition due to insufficient packaging will be evaluated accordingly during inspection, and such damage shall not be treated as a pre-existing or manufacturing defect.

Customers are advised to retain proof of drop-off and tracking information for the return shipment until the exchange or resolution has been confirmed in writing.

Every unit returned to PR Electric Direct is subject to a thorough inspection by our certified technicians upon arrival at our facility. The purpose of this inspection is to verify the existence and nature of the reported defect as described in the submitted claim.

The inspection will assess, among other factors:

• Whether the reported defect is present and reproducible
• Whether the defect is consistent with a manufacturing fault or attributable to user error, misuse, or improper maintenance
• The overall condition of the unit relative to its described state at the time of the claim
• Whether any damage occurred during return transit due to packaging failure

The results of this inspection are determinative and final. PR Electric Direct reserves the right to adjust or rescind the approved resolution based on inspection findings that materially differ from the submitted claim.

PR Electric Direct maintains a strict policy against fraudulent defect claims. Submitting a defective unit claim that is knowingly false, exaggerated, or unsupported by the facts is a violation of these Terms and may have legal and financial consequences for the customer.

We encourage all customers with genuine concerns about their unit to contact us in good faith. Our team is committed to resolving legitimate defect claims fairly and efficiently.

The following conditions are expressly excluded from coverage under this policy and do not constitute a manufacturing defect regardless of when or how they are reported:

• Damage resulting from improper use, operation outside of specified parameters, or failure to follow the product's operating instructions
• Damage caused directly or indirectly by the customer, including physical impact, liquid exposure, or improper storage
• Normal wear and tear consistent with regular use of the product
• Cosmetic damage, including scratches, dents, or discoloration, that does not impair the functional operation of the unit
• Damage resulting from failure to perform required maintenance, including but not limited to oil levels, fuel quality, and filter condition
• Units reported after the 7-calendar-day notification window has elapsed
• Claims submitted without the required photo or video documentation
• Items listed as final sale, clearance, or otherwise marked as non-exchangeable at the time of purchase

Questions about the Terms of Service should be sent to us using our contact form or by reaching us directly:

• Phone: (248) 289-3149
• Website: prelectricdirect.com

The following Shipping Policy is incorporated in full into these Terms & Conditions. By agreeing to these Terms at checkout, you acknowledge that you have read and agreed to all provisions set forth in Sections 20.1 through 20.10 below. This policy is also published as a standalone document at prelectricdirect.com/shipping for reference.

PR Electric Direct ships to the following destinations within the United States and its territories:

• Free Insured Delivery: The contiguous 48 United States, Puerto Rico (main island), and the U.S. Virgin Islands
• Extended Delivery Area — $150 surcharge: Alaska, Hawaii, Guam, and the Puerto Rico island municipalities of Vieques (ZIP 00765) and Culebra (ZIP 00775)

The $150 Extended Delivery Area surcharge is automatically applied at checkout when an eligible destination address is entered. No order to an Extended Delivery Area destination will be fulfilled without this surcharge being confirmed and collected at the time of purchase.

PR Electric Direct does not fulfill orders to any international destination outside of the U.S. territories listed above. Orders placed with a non-serviceable delivery address will be cancelled and the customer will be notified.

All orders shipped to the contiguous 48 United States, Puerto Rico main island, and the U.S. Virgin Islands are delivered under our Free Insured Delivery service at no additional cost to the customer. No shipping fees, handling fees, or surcharges are applied at checkout or after purchase for these destinations. Every shipment under this service is fully insured for its total declared value at no cost to the customer.

Free Insured Delivery applies to all products in our catalog unless explicitly noted otherwise on the product listing at the time of purchase.

Shipments to Alaska, Hawaii, Guam, Vieques, and Culebra require special carrier routing outside of standard ground freight networks. A flat surcharge of $150.00 per order applies to all shipments to these destinations. This surcharge is presented as a named line item — "Extended Delivery Area — $150" — at checkout prior to order confirmation and is collected at the time of purchase.

All Extended Delivery Area shipments are fully insured for their total declared value. Estimated transit times for Extended Delivery Area destinations vary by location and carrier availability and will be communicated to the customer upon dispatch.

PR Electric Direct operates an on-demand fulfillment model. Products are sourced directly from manufacturers and are not shipped from pre-stocked inventory. This model allows us to offer competitive pricing and ensures customers receive the most current inventory available from the source.

Upon receipt of a confirmed order, the following handling process is completed before any shipment is dispatched:

• The order is transmitted to the manufacturer or supplier for preparation and dispatch to our facility
• Upon arrival at our facility, each unit undergoes a visual inspection for manufacturing defects and transit damage
• The unit is repackaged in a secondary protective outer box and sealed with industrial tape to withstand the demands of freight transit
• Shipping documentation and carrier arrangements are finalized

This handling process requires 5 to 7 business days from the date of order confirmation. Business days are defined as Monday through Friday, excluding U.S. federal holidays. Customers will be notified via email once their shipment has been dispatched and a tracking number has been assigned.

PR Electric Direct is not responsible for delays in the handling period caused by manufacturer lead times, supply chain disruptions, carrier availability, or any other circumstances outside of our direct control.

Following dispatch from our facility, estimated transit times to standard destinations are as follows:

• Contiguous 48 United States: 5 to 7 business days from dispatch
• Puerto Rico (main island) & U.S. Virgin Islands: 5 to 7 business days from dispatch
• Extended Delivery Area (Alaska, Hawaii, Guam, Vieques, Culebra): Transit times vary and will be communicated at time of dispatch

The total estimated time from order placement to delivery for standard destinations is 10 to 14 business days under normal operating conditions, inclusive of the 5–7 business day handling period and 5–7 business day transit period.

All transit timeframes are estimates and not contractual guarantees. PR Electric Direct is not liable for delays attributable to carrier operations, weather conditions, peak shipping volumes, port or customs processing, or any other circumstances outside of our direct control. The handling period and transit period may overlap in some cases, resulting in earlier delivery than the maximum estimate.

All shipments are dispatched via UPS, FedEx, DHL, or USPS at PR Electric Direct's discretion, based on the weight, dimensions, destination, and availability of each order. The customer does not have the right to specify a preferred carrier.

Every shipment is fully insured for its total declared value at no cost to the customer. Real-time tracking information will be provided to the customer via email upon dispatch. PR Electric Direct bears responsibility for coordinating all insurance claims in the event of loss or damage during transit.

A valid signature is required at the time of delivery for all orders without exception. Customers must ensure that an authorized person is available to receive and sign for the shipment at the delivery address provided at checkout.

If a delivery attempt is unsuccessful due to the customer's absence, the carrier will make up to two additional attempts in accordance with the carrier's standard redelivery policy. After three failed delivery attempts, the shipment may be held at the carrier's local facility for customer pickup or returned to PR Electric Direct's facility at the carrier's discretion.

Re-delivery or re-shipment of a package returned due to failed delivery attempts will be arranged at the customer's expense. PR Electric Direct is not responsible for additional shipping costs incurred as a result of failed delivery attempts caused by the customer's unavailability.

Customers must inspect the outer packaging of their shipment at the time of delivery before signing for receipt. If visible damage to the outer packaging is observed at the time of delivery, the customer must refuse the shipment and contact PR Electric Direct immediately by phone at (248) 289-3149 or through our contact form. Do not sign for a visibly damaged shipment under any circumstances.

PR Electric Direct will manage all insurance filings and coordinate a replacement shipment at no additional cost to the customer for all refused damaged shipments.

PR Electric Direct shall not be held liable for shipping delays or non-delivery resulting from circumstances beyond our reasonable control, including but not limited to: carrier service disruptions, natural disasters, severe weather events, port or customs congestion, labor disputes, public health emergencies, power outages, or government-imposed restrictions on transit or commerce.

In the event of a significant delay caused by such circumstances, PR Electric Direct will communicate updates to the affected customer as information becomes available and will work to facilitate delivery as promptly as conditions allow. Such delays do not constitute a breach of these Terms and do not entitle the customer to a cancellation or refund.

Once an order has been confirmed and transmitted for fulfillment, it cannot be cancelled or modified for any reason, including changes to the delivery address. Customers are solely responsible for ensuring the complete accuracy of their delivery address at the time of checkout, including street address, unit or apartment number, city, ZIP code, and territory.

PR Electric Direct is not responsible for failed, delayed, or misdirected deliveries resulting from an incorrect or incomplete address provided by the customer at the time of purchase. Any re-shipment required as a result of a customer address error will be arranged at the customer's expense, including all applicable shipping and handling costs.